Substitution Policy

Occasionally, substitutions may be necessary to create your arrangement due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type but may substitute with another color.

All our arrangements have a guarantee duration of 24 hours after delivery since we do not know the conditions or care to which they were exposed. That’s why any claim for an arrangement should be made at the delivery time, or be refused to the driver, noting the defect on the floral arrangement.